Money Back Policy

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging, with all tags, accessories, and manuals included.

• You must provide proof of purchase (order confirmation or receipt).

• The refund request must be initiated within 7 days of receiving the product.

2.Non-Refundable Items

The following items are not eligible for a refund:

• Perishable goods (e.g., food, flowers).

• Customized or personalized items.

• Items marked as non-refundable or final sale.

• Digital downloads and software products.

• Underwear, swimwear, and other hygienic items.

3. Refund Process

1. Contact our Customer Support team at support@truseller.store or through our online chat feature to initiate your refund request.

2. Once your request is approved, ship the item back to us at the provided address. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

4. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-14 business days.

4.LateorMissing Refunds

If you haven’t received a refund within the specified time frame:

• Check your bank account and contact your credit card provider, as processing delays may occur.

• If you’ve done this and still haven’t received your refund, contact us at support@truseller.store.

5. Exchanges

If you received a defective or incorrect item, we offer exchanges instead of refunds. Please contact our Customer Support team for assistance.

6. Cancellations

Orders can be canceled for a full refund if the request is made before the item is shipped. Once shipped, the standard refund process applies.

7. Contact Us

For any questions or concerns regarding our Money-Back Policy, please contact us at:

• Email: support@truseller.store

• Phone: +92-323 6868 602

• Address: Peshawar, Pakistan

Thank you for choosing Truseller.store. We value your trust and strive to provide the best shopping experience possible.