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Tracking your item

Order Tracking allows buyers to monitor their shipment's journey from dispatch to delivery.

  • How to Track Your Order:

    1. After your order is shipped, you will receive a tracking number via email or in your account dashboard.
    2. Use the tracking number to check your shipment status on the courier’s website or directly on Truseller.store (where supported).

    What Tracking Information Will You See?

    • Order Dispatched: The seller has shipped your order.
    • In Transit: Your package is on its way to the delivery address.
    • Out for Delivery: The package is with the courier and will be delivered soon.
    • Delivered: Confirmation that your package has arrived at its destination.

    Benefits of Tracking:

    • Peace of mind knowing the real-time status of your order.
    • Ability to plan for receiving the package at the delivery location.
    • Quick identification of delays or issues for timely resolution.

What to Do If You Experience Issues:

  • If your tracking information is not updating or shows a problem, contact the seller or Truseller.store support for assistance.
  • Retain your tracking number and order details for reference when making inquiries

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