- Refunds are processed in accordance with our Returns & Refunds Policy.
- Refunds will be credited back to the original payment method, such as:
- Credit/Debit Card
- Online Wallet
- Bank Transfer
- Store Credit
Refund Timelines:
- Refunds typically take 3-7 business days to reflect, but delays may occur depending on your payment provider.
- Store credits or wallet refunds are processed instantly upon approval.
Handling Disputes:
- If there is a dispute regarding a purchase or refund, you can contact Truseller.store Support via your account dashboard:
- Navigate to the Order History section.
- Click on Dispute Resolution for the relevant order.
- Provide a detailed explanation of the issue, including evidence if applicable (e.g., photos, transaction ID).
- If there is a dispute regarding a purchase or refund, you can contact Truseller.store Support via your account dashboard:
Resolution Process:
- Our team will investigate the dispute and mediate between the buyer and seller.
- Possible outcomes include refunds, replacements, or alternate resolutions depending on the nature of the dispute.
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