- Document the Issue: Take clear pictures or videos of the faulty/damaged item.
- Report the Problem:
- Log into your account and find the relevant order in the Order History section.
- Select Report a Problem and provide a description along with photos/videos of the issue.
What Happens Next?
- Our support team will assess the issue and may arrange for the item to be returned.
- We will provide options, such as a replacement or a full refund, based on the circumstances
Important Notes:
- Faulty or damaged items are eligible for free returns.
- Ensure you report the issue within the specified time frame mentioned in the product listing.
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